Frequently Asked Questions
ABOUT THE NEMURI™ PILLOW
The Nemuri™ Pillow features CloudCore™ Technology and Adaptive Nodes that contour specifically to the neck, providing precise alignment and lasting support.
It combines a hypoallergenic TENCEL® jacquard cover, a premium bamboo pillowcase, and a cooling gel, all designed for breathability, lasting comfort and cool to touch!
The Nemuri™ Pillow is designed for anyone seeking premium comfort, excellent neck support, and relief from neck pain, especially side and back sleepers.
Its ergonomically contoured design supports proper neck alignment for both side and back sleeping styles.
It delivers more responsive alignment, firmer support, and superior cooling thanks to its Adaptive Nodes and airflow-promoting design.
Designed in Singapore with influences from Japanese craftsmanship and standards.
Currently, the Nemuri™ Pillow comes in a universal adult size engineered to fit most sleeping positions.
Each box contains: the Nemuri™ Pillow, pillow fabric sleeve cover, care instructional card, and a free Nemuri Premium Bamboo Pillow Case.
Remove the outer covers and machine wash on a gentle cycle using cold water; air dry to maintain the quality and longevity.
Most users feel neck pain relief and improved sleep quality within the first few nights of use.
Bamboo is naturally antibacterial, moisture-wicking, very cooling and luxuriously soft, helping you stay cool and comfortable throughout the night.
Your warranty activates from the date of purchase as indicated on your order receipt.
ABOUT CLOUDCORE™ TECHNOLOGY
CloudCore™ Technology is an advanced support system made up of Adaptive Nodes that adjust instantly to the sleeper’s movements—keeping the neck and spine aligned.
It distributes weight and pressure evenly, aligning the neck and spine to help eliminate pain and morning stiffness.
CloudCore™ Technology reduces pressure points and keeps your neck in its optimal position so you wake up rested and pain-free.
The Adaptive Nodes are designed to resist sagging, ensuring the pillow maintains its support and shape for years.
SHIPPING
All orders for delivery in Singapore come with free delivery.
Local shipping typically takes 3 working days, and each pillow is securely packed in a premium Nemuri gift box for safe delivery.
Your order will be shipped out within 48 hours of placing it.
If you do not receive an Order Confirmation email or a Shipping Update email by then, simply reach out to us at contact@nemurisleep.com with your order number and one of our customer care representatives will assist you.