Refund Policy

1. What is our 100-Nights return policy for Nemuri products?

At Nemuri, we are committed to your comfort and satisfaction with The Nemuri™ Pillow, a premium sleep experience.
If, for any reason, you are not fully satisfied with your purchase within 100-nights of delivery, we will be delighted to process a return for you. Please note that all returns must meet the following criteria:

• The product(s) must be returned in their original packaging.
• Documentation proof of purchase is required.
• For The Nemuri™ Pillow, the original BotaniSilk™ pillowcase must also be included in the return.
  

We kindly request that all items are returned in their original packaging to facilitate the refund process. Additionally, to avoid damage during transit, please ensure proper packaging when returning items.

2. How to Initiate a Return or Exchange?
To initiate a return or exchange, please contact our support team at contact@nemurisleep.com.
When reaching out, include photos of the unsatisfactory item(s) for our reference. Our team will guide you through the exchange or return procedures.

3. Processing Fee for Returns and Exchanges

Returns and exchanges will incur a flat-rate handling fee of $60 per order. This fee covers the administrative, processing, and logistical costs associated with handling your return or exchange.

For return requests approved by our team, we will arrange for the item to be collected from your doorstep. Once you contact us to initiate the return or exchange, we will share the relevant collection details and any additional instructions required to complete the process.

4. Refund Process

Upon receipt of your returned item(s) and verification of their condition, your refund will be processed within 10 to 14 business days.
You will receive an email notification once the refund is initiated. The full refund amount (after deduction of the processing fee of $60) will be credited back to your original payment method within three to five business days from the initiation date.
Returns requested after 100 nights from the delivery receipt may be subject to refusal.

5. International Orders

Our return policy applies to international orders; however, we do not cover return shipping costs for international shipments and will not reimburse any international return shipping charges.

6. International Duties and Taxes

International customers are responsible for any duties and taxes incurred in their destination country. We are unable to refund duties and taxes on international shipping.

Thank you for choosing Nemuri for your sleep and wellness needs. We are here to ensure your complete satisfaction and nightly comfort. For any questions or assistance, please reach out to our dedicated support team. Your restful sleep is our priority.